Solve problems, make decisions and implement solutions

Unit Standard 242817

NQF Level: 4

Credits: 8

Programme Overview:

The skills developed are of especial value for delegates whose core responsibilities include the understanding and solution of business problems, especially those requiring creative and different solutions. The skills and techniques developed are core life skills, and are equally applicable in the solution of ‘hard’ problems requiring logical reasoning and deductive techniques, such as planning, business administration, reporting, business analysis, or software testing, as well as ‘soft’ problems involving people issues, generally associated with management or leadership.

This challenging, but entertaining, course revisits many of the thinking skills that lie dormant in the average person. The course explores various kinds of individual and group problem solving approaches, and shows how the wrong approach merely perpetuates problems rather than solving them. The course also describes various thinking styles; delegates come away with a greater appreciation of the way they think. The course has many interesting and fun problem-solving exercises, but the real value is that delegates go away with a fresh outlook on organizational problem solving, and are motivated to expand their cognitive horizons


Course Breakdown

Module 1: Defining a problem


By the end of this module, you will be able to:

  • Define the problem according to verified information
  • Explain the rationale for consulting with stakeholders and role-players to ensure that they contribute to the various stages of the problem-solving process
  • Explore and explain techniques in the formulation of the problem definition according to theory and practice
  • Select a technique in line with the context of the problem

Module 2: Investigating the problem


By the end of this module, you will be able to

  • Investigate a problem to ascertain the various components
  • Obtain further information , if required, and all information is critically examined for its relevance to the problem

Module 3: Generate Problem Solutions


By the end of this module, you will be able to:

  • Generate possible solutions by using a range of problem solving techniques
  • Identify and weigh criteria to enable the ranking of proposed solutions
  • Evaluate possible solutions against the establishment criteria, in order to determine suitability
  • Select the optimum solution in accordance to given criteria

Module 4:  Implement Solutions


By the end of this module, you will be able to:

  • Consult stakeholders prior to implementation, so as to obtain commitment
  • Implement selected solutions , according to organisational constraints
  • The selected solution(s) are implemented, according to organisational constraints

Module 5: Evaluate the Effectiveness of the Solution


By the end of this module, you will be able to:

  • Identify the criteria for the measurement of the effectiveness of the solution according to the problem definition
  • Evaluate the effectiveness of the solution against the criteria
  • Identify and apply corrective action, where possible



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