Supply Chain Management

This is an example of how we will customise to clients specificities and design to client's needs.
1 Day
Intended For:
Any person in a Procurement, Logistics and Supply Chain Management position who need to:
  • Evaluate key influences on a supply chain environment
  • Analyse and implement stakeholder relationships within the supply chain
  • Obtain and analyse information on the supply chain
  • Apply improvements to the supply chain
This programme covers the fundamentals about Customer Service principles. Individuals learn how to deal with the day to day dynamics experienced in a busy Contact Position whilst maintaining customer centricity at all times. In addition delegates will learn skills to effectively communicate with customers, identify and respond to customer needs, problem solve through customer queries and ultimately achieve customer service excellence!
The content will be designed for each organisation. It will cover among others:
  • Role and scope of purchasing
  • Communication methods and procedures
  • Database management and monitoring methods and procedures
  • Information sources on supply chain processes
  • Organisational objectives and activities
  • Supply chain management theories, models, and practices
  • Analysis methods and procedures
  • Performance measurement and benchmarking theories, models, and practices
  • Change management theories, models, and practices
  • Planning methods and procedures
  • Quality management theories, models, and practices
  • Analysis methods and procedures
  • Cost and benefit analysis methods and procedures