This is an example of how we will customise to clients specificities and design to client's needs.
2 Days
Intended For:

Professionals and anyone who is required to:

  • Understand the potential of mentoring and coaching in the professional development of managers
  • Demonstrate the personal qualities, knowledge and skills for effective mentoring, and
  • Be able to manage mentoring and coaching programmes to enhance management competence as part of their KPI’s or PDP’s
This programme consists of three learning units and will be integrated throughout the 2-day programme. It is important to note that the context of this programme is within the setup of a developmental environment. The process is really focused on the relationship between a manager and an employee.

The content will be designed for each organisation. It will cover among others:

  • Mentoring and coaching in context
  • Manager‘s changing role
  • Understanding coaching and mentoring
  • Criteria for successful conversations
  • Coaching and mentoring skills and strategies


  • Identifying coaching opportunities
  • Coaching: the face-to-face discussion
  • A coaching model
  • Steps in the coaching techniques
  • Coaching discussion plan
  • Obstacles to coaching for continuous improvement


  • The importance and benefits of mentoring
  • Gerber’s three roles
  • Cohen’s model: six dimensions
  • How to set up, monitor and evaluate a mentorship programme
  • Implementation, closure and evaluation
  • Overcoming obstacles to, and challenges within, mentorship programmes
  • Reporting and documenting the mentoring programme
  • The phases of the mentoring relationship
  • Mentoring success and failure factors